Privacy Policy, Urban Edge Zimbabwe

As Urban Edge, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website, contact us, or make use of our services.
We follow best practices that are reasonable and relevant within Zimbabwe’s legal and digital framework.

Who We Are

Urban Edge is a Zimbabwean brand that provides furniture, décor, curtains, blinds, and home improvement services.
Our website address is https://www.urbanedge.africa, and this policy applies to all visitors, customers, and users of our website.

If you have any questions about this policy or how we manage data, please contact us:
📧 help@urbanedge.africa
📞 +263 773 002 671

Information We Collect

We collect information in several ways to help us serve you better:

  • Information you provide directly (such as your name, email address, phone number, or message when you contact us or make an enquiry).

  • Information shared when you leave comments, submit forms, or create an account (if applicable).

  • Technical details automatically collected by our website (such as IP address, browser type, and device information).

  • Data related to how you use our website, which helps us improve our content and user experience.

We collect only the information necessary to respond to your enquiries, deliver our products or services, and enhance your experience with Urban Edge.

Comments

When visitors leave comments on our site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser information to help detect and prevent spam.

If you use the Gravatar service, an anonymized version of your email address (a hash) may be shared with Gravatar to check if you have a profile. Once your comment is approved, your profile picture becomes visible alongside your comment.
You can read Gravatar’s privacy policy here: https://automattic.com/privacy/

Media

If you upload photos or other files to our website, please avoid including location data (EXIF GPS) in the files.
Visitors to the website can download and extract such data from images, so we recommend removing it before uploading.

Cookies

Our website may use cookies to make your browsing experience smoother.
Cookies are small files saved on your device to remember certain information for future visits.

For example:

  • If you leave a comment, you can choose to save your name and email address for convenience.

  • Temporary cookies may be set to test if your browser accepts cookies.

  • Login-related cookies help remember your display preferences for a limited time.

You can control or delete cookies through your browser settings at any time. Note that disabling cookies may affect some website features.

Embedded Content from Other Websites

Some pages on our site may include embedded content such as videos, images, or articles from third-party platforms (for example, YouTube or Instagram).
Embedded content acts the same way as visiting those websites directly.

These external websites may collect information about you, use cookies, and track your interaction with their content. We recommend reviewing their respective privacy policies if you interact with such content.

Who We Share Your Data With

We do not sell or rent your personal information to any third parties.

However, in certain cases:

  • Comments may be automatically checked through spam detection services.

  • If you request a password reset (for registered users), your IP address may be included in the reset email for verification purposes.

We may also share limited data with trusted service providers (such as website hosting, email services, or payment platforms) solely for the purpose of operating our website and serving our customers efficiently.

How Long We Retain Your Data

If you leave a comment, the comment and its related data are stored indefinitely. This helps us recognise follow-up comments and improve moderation.

For registered users, we store the personal information provided in their user profile. You can view, edit, or delete your information at any time (except for your username).
Website administrators may also view and edit this information to maintain the website.

Your Data Rights

You have full control over your personal information.
If you have an account on our site or have left comments, you may:

  • Request a copy of the personal data we hold about you.

  • Ask us to correct or update any of your details.

  • Request deletion of your data, except where we are required to keep it for administrative, legal, or security purposes.

To make any of these requests, please contact us via help@urbanedge.africa.

Where Your Data Is Sent

Comments or submissions on our website may be automatically reviewed by spam detection systems to maintain site security and prevent misuse.
In some cases, your data may be processed by trusted third-party hosting or analytics providers to help us manage the website effectively.

Data Protection and Security

We take data protection seriously.
Urban Edge uses secure hosting, encrypted connections (HTTPS), and reasonable safeguards to protect your information from unauthorized access, loss, or misuse.
While no online system is completely risk-free, we make every reasonable effort to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
Any updates will be posted on this page with a new “effective date” shown at the top.

We encourage visitors to check this page occasionally to stay informed.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 help@urbanedge.africa
📞 +263 773 002 671
🌐 www.urbanedge.africa