Terms & Conditions, Urban Edge Zimbabwe

Thank you for choosing Urban Edge. These Terms & Conditions apply to all orders placed through our website, social media platforms, email, WhatsApp, or by phone in Zimbabwe.

By placing an order with Urban Edge, you agree to the terms outlined below.
If you have any questions, we are happy to assist.

1. Who We Are

Urban Edge is a Zimbabwean supplier of furniture, blinds, curtains, décor and home lifestyle products.
Website: www.urbanedge.africa
Email: help@urbanedge.africa
Phone/WhatsApp: +263 773 002 671

2. Product Information & Samples

We do our best to provide accurate descriptions, photos, fabric visuals, and samples.

However:

  • Colours may vary due to lighting or screen differences.

  • Fabric batches may have slight shade variations.

  • Natural materials such as wood, leather, or bamboo may vary in texture or grain.

  • Technical or supplier updates may result in product changes over time.

If exact matching is required, please request a physical sample before confirming your order.

3. Pricing & Validity

All prices are listed in USD depending on payment method.
Prices include VAT where applicable.

Prices shared via:

  • website

  • WhatsApp

  • email

  • quotation

are valid at the time provided, but may change due to:

  • material cost changes

  • currency fluctuations

  • shipping dates changes

  • supplier adjustments

For large or remote deliveries, extra transport costs may apply.

We will always inform you before progressing.

4. Payment Terms

Orders must be paid for in full (or with an agreed deposit) before production or delivery begins.

Accepted payment methods:

  • Bank transfer

  • Mobile money (EcoCash, InnBucks, etc.)

  • USD cash (by arrangement)

Direct debit and partial payments are not currently supported.

5. Order Confirmation

When you confirm an order (online, WhatsApp, email, or phone):

  • You accept these Terms & Conditions

  • A binding contract is formed

  • We begin processing your order

You will receive written confirmation containing your order details.

6. Delivery & Lead Times

We give estimated lead times based on:

  • Product type

  • Stock availability

  • Fabric selection

  • Custom production timing

Lead times are quoted in business days (Mon–Fri).

Delays may occur due to:

  • customs hold-ups

  • supplier delays

  • transport issues

  • force majeure events

We will update you if any delays occur.

7. Returns, Repairs & Refunds

Urban Edge does not offer cash refunds unless legally required.
We stand behind our service and will:

  • repair

  • replace faulty components

  • or rectify issues where needed

Full returns & repairs policy can be found here

8. Cancellations

Orders may be cancelled within 5 days of payment.

A 20% cancellation fee will apply to cover:

  • processing

  • admin

  • fabric reservations

  • production scheduling

Once production begins, orders cannot be cancelled.

9. Warranty

We provide warranty coverage on specific items as follows:

  • Furniture frames: 1 year

  • Blinds & rail hardware: 6 months

  • Fabrics & upholstery: 3 months against manufacturing defects

Warranty does not cover:

  • wear and tear

  • misuse

  • water damage

  • sun fading

  • customer accidents

  • third-party installation

10. Ownership

All goods remain the property of Urban Edge until paid in full, regardless of delivery.

11. Use of Website Content

All content on our website, including photos, text, product descriptions, branding, and layout, is protected by copyright.

No one may:

  • copy

  • reproduce

  • republish

  • or use our content commercially

without written permission from Urban Edge.

12. Vouchers & Promotions

  • Only one voucher may be used per order

  • Not exchangeable for cash

  • Must be used within the stated validity period

  • Cannot be applied to past purchases

  • Cannot be used together with other offers unless stated

Unused voucher value does not carry forward.

13. Limitation of Liability

Urban Edge is not responsible for:

  • delays due to events outside our control

  • incorrect installation by third parties

  • damage caused by misuse after delivery

  • loss or damage caused by failure to follow care guidelines

We commit to acting fairly and resolving issues professionally.

14. Disputes & Governing Law

These terms follow the laws of Zimbabwe.
If a dispute arises, we will first try to resolve it directly and in good faith.

15. Changes to These Terms

Urban Edge may update these Terms & Conditions when needed.
Any changes will be posted on our website with a new effective date.

Need Help?

We’re here for you.
If you have questions about these Terms, reach out anytime.

📧 help@urbanedge.africa
📲 +263 773 002 671

Thank you for choosing Urban Edge.
We appreciate your business and look forward to serving you.